Refund policy

Damaged, defective or wrong item?

We'll make it right. Email us within 7 days of delivery with your order number and a photo or short video of the issue, and we'll send a replacement or a full refund. You won't need to send anything back.

Changed your mind?

Email us within 30 days of delivery with your order number and a quick note on what didn't work out. We review every request individually and may offer a refund or store credit. We aren't able to accept returned items, so please don't ship anything back to us.

Lost or late parcels

If your tracking hasn't updated in 7 days, or your order hasn't arrived within 10 business days, let us know and we'll look into it. If tracking shows your order as delivered but you can't find it, please check with neighbors and your local carrier first. We can't refund parcels that tracking confirms were delivered.